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Why do emails sent to me not arrive?- Friday 31 August, 2007
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Dear users of AOL.com and COX.net e-mails!
You might not be getting our Customer Support e-mails due to some reasons (you blocked our e-mail address/it is tagged as a Junk mail or it is in your Spam folder/ AOL/COX is blocking your correspondent's provider from sending mail due to complaints of abuse, etc). Such problems affect our service because our communication can be blocked and we are not able to get in touch with you regarding your purchases.Therefore, please make sure our messages get through. For AOL users having problems with mail being delivered, we kindly advise to follow the links listed below for further assistance:
http://postmaster.info.aol.com/faq/memberfaq.html#nomail
http://members.aol.com/adamkb/aol/mailfaq/
For more help you may contact AOL/COX Customer support. |
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What is an E-Check?- Wednesday 22 November, 2006
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What are my Payment options?- Monday 10 July, 2006
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| We currently only accept Electronic Checks (E-Checks) for all orders placed on Online-smoke.com |
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What are shipping times?- Monday 10 July, 2006
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For American Made goods, shipping time is from 4 - 7 working days from date of Shipment of the goods.
For European made goods, shipping is from 10 - 21 working days from date of shipment.
For Eastern European goods, shipping time is from 10 - 21 working days from date of shipment. |
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What are the shipping costs?- Monday 10 July, 2006
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| Shipping costs $12 for 5 or less cartons. Any additional cartons will be charges $2.00 per carton above 5. |
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Is it safe to send you my e-check details?- Monday 10 July, 2006
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| Yes. The site is certified and implements a 128 Bit SSL system |
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Can I pay by postal order?- Monday 10 July, 2006
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Can I place an order by phone?- Monday 10 July, 2006
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| Yes, to place an order by phone, please call us on: 1-315-849-2573 |
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Are the cigarettes sold at Online-smoke first choice?- Monday 10 July, 2006
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| All cigarettes sold at Online-Smoke.com are first choice cigarettes, that are manufactured under the strictest regulations, by all of the original manufacturers, within the EU, USA and Eastern Europe |
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What is your delivery process after placing an order?- Monday 10 July, 2006
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Once an order is placed with us it takes up to 7 business days to process, after it has been processed; we then send the data to the warehouse. Once the warehouse receives the information it requires to ship your order, it the packs the orders in batches. Once a batch is fully packed, it is then sent to our logistics centre, and then is sent out via USPS, and takes from 4-7 Business days to arrive.
For European and Eastern European Goods, orders are shipped via airmail and take between 10 and 21 business days to arrive. |
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Can I track my parcel by means of its tracking number?- Monday 10 July, 2006
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| Yes, all orders placed on Online-smoke.com for American Made cigarettes will receive a tracking number 48 hours before the you will receive your order. |
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Do you sell cigarette brands other than those on your website?- Monday 10 July, 2006
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| No, the cigarettes listed on our pages are the only cigarettes we currently sell. However we do sometimes receive new cigarettes to sell, so therefore it is best for you to continually check the website for the brands that you are looking for, if we do not currently have, we may have it sometime in the future. |
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Can I resell cigarettes offered by you?- Monday 10 July, 2006
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| The answer is a definite NO. All cigarettes we sell are for personal use only. |
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Are there countries to which you do not deliver?- Monday 10 July, 2006
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| Yes, we only send cigarettes to the United States of America. |
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What is an e-check?- Monday 10 July, 2006
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| E-checks act the same as a debit card, the funds will be withdrawn directly and immediately from your checking or savings account. On Checkout, instead of choosing a credit card option, choose E-Checking. You will be asked for your name, the bank name, checking account number and bank routing number. Every other feature remains the same. You will be given an order number and your products will be delivered in the same time frame. ROUTING NUMBER: Bottom left corner - 9-digit number BANK ACCOUNT NUMBER: Right after routing number 6-15 digits. (Do not include check number) |
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How secure are echecks?- Monday 10 July, 2006
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eChecks are the most secure payments instrument or transaction ever designed or developed. echecks are designed to utilize state of the art security techniques of :
authentication
public key cryptography
digital signatures
certificate authorities
duplicate detection
encryption
eChecks further enhance banking practices with added security so that even breaking the cryptographic protections would not necessarily allow a fraudulent transaction to be paid.
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Why do the billing and shipping address have to match?- Monday 10 July, 2006
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| As a measure of increased security, and to prevent fraud, all transactions we process and ship, must be sent to the account holders billing address. This is a policy that our bank has initiated to protect our customers from fraudulent online activities. |
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Do you accept or supply coupons?- Monday 10 July, 2006
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| We apologize, but at the present time we do not accept or supply any coupons. |
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Where do you ship from?- Monday 10 July, 2006
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| We ship our orders from various warehouses located worldwide. |
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How can I track my order?- Monday 10 July, 2006
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| The best way to track the status of your order is to login to your customers account, and review your account history, this will contain all order that you have placed in the past, and allow you to see the status of any recent orders you have placed. Alternatively you could e-mail us, using the contact us button, including your order number and name, and we will e-mail you back the status of your order. |
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