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Shipping & Returns

All of the products shipped from online-smoke.com are sent through international airmail, and comply with international mail regulations in regard to the sale and shipping of duty-free products internationally.

Each product ordered on online-smoke.com is sent in its own package, this ensures that the restrictions that apply to weight and value for duty free products is not surpassed. This ensures that you will not be required to pay Duty Tax on your products. Although every package is packaged separately, they are shipped to you on the same day. This does not necessarily mean that you will receive all packages that you have ordered at once. It can take up to 10 days after the first package is received to receive a full order of more than one package.

We offer two different types of airmail shipping: Registered economy airmail can take anywhere from 6 to 21 business days, from date of shipment to delivery of your order. Economy airmail is FREE for all orders.

Insured shipping is $1.99 per item. By choosing this shipping option you are guaranteed compensation (re-shipment or refund) should an item not arrive for any reason.

Shipment time is from the date your order is shipped. Orders are shipped once they are fully funded, with e-check this takes 5 to 7 business days from the date your order is sent for processing.

Please remember to include your full shipping address when filling out the order form, to ensure that you receive your products as fast as possible.

To obtain more information on how you can return your products, please call us on: 315-849-2573 (Monday to Friday 5.00a.m. to 5.00p.m. EST)

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